Terms & Conditions

Last Updated: November 2025
Website: www.samratmart.com
Email: samratmart2@gmail.com
Phone: 8282907063
Address: Polenite, Krishnapur, Sector 5, Salt Lake, North 24 Parganas, West Bengal, Pin - 700102

Welcome to SamratMart.com. By accessing or using our website and services, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our platform. These terms govern your access to and use of SamratMart.com, its products, and services.

If you do not agree with any part of these Terms and Conditions, please do not use our website.

1. Introduction

SamratMart.com (“we,” “our,” “us”) operates as an e-commerce platform that offers a variety of kitchen items and household essentials. By using our website, you accept all terms and conditions stated here. These terms constitute a legally binding agreement between you (the “User,” “Customer,” or “Buyer”) and SamratMart.com.

We reserve the right to update, change, or replace any part of these Terms at any time without prior notice. It is your responsibility to review these Terms periodically. Continued use of the site after any changes constitutes acceptance of those changes.

2. Eligibility

By using this website, you confirm that you are at least 18 years old or accessing the site under the supervision of a parent or guardian.
If you are registering on behalf of a company or organization, you represent that you have the authority to bind that entity to these Terms and Conditions.

3. Account Registration

To access certain services or features, you may need to create an account on SamratMart.com. You agree to:

  • Provide accurate, current, and complete information during registration.

  • Maintain and promptly update your account information.

  • Keep your password secure and confidential.

  • Be responsible for all activities conducted under your account.

We reserve the right to suspend or terminate your account if any information is found to be false, misleading, or violates our policies.

4. Products and Descriptions

At SamratMart.com, we strive to ensure that all product details, descriptions, images, and prices are accurate. However, mistakes can occur. We do not guarantee that product descriptions or other content on our website are completely error-free, complete, or current.

All products displayed are subject to availability. We reserve the right to:

  • Discontinue any product at any time.

  • Limit the quantities of any products or services offered.

  • Change product pricing without prior notice.

5. Pricing and Payment

All prices listed on SamratMart.com are in Indian Rupees (INR) and include applicable taxes unless stated otherwise.

We accept multiple payment options including:

  • Debit/Credit Cards

  • UPI / Net Banking

  • Wallets

  • Cash on Delivery (COD) – where available

You agree to provide valid payment details at the time of purchase. By providing payment information, you authorize us to charge the full amount to your selected payment method.

In the event of any pricing errors, we reserve the right to cancel orders placed for products listed at an incorrect price.

6. Order Confirmation and Cancellation

After you place an order, you will receive an email or SMS confirming the order details. This confirmation does not signify our acceptance of your order—it merely acknowledges that we have received it.

We reserve the right to:

  • Refuse or cancel any order for any reason (including stock unavailability, pricing error, or payment issues).

  • Limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.

If your order is canceled after payment, a full refund will be issued to your original payment method within 5–7 business days.

7. Shipping and Delivery

We ship products across India through reliable courier partners. Delivery times may vary based on your location, order size, and product availability.

Estimated Delivery Time: 3–10 business days (depending on region).

We are not responsible for delays caused by courier companies, natural disasters, or other circumstances beyond our control. Once the product has been dispatched, you will receive tracking details.

For more details, please refer to our Shipping Policy page.

8. Return and Refund Policy

Your satisfaction is important to us. If you receive a damaged, defective, or incorrect product, you may request a return or replacement within 7 days of delivery.

Return Conditions:

  • Product must be unused, in its original packaging, and include all accessories.

  • Proof of purchase (invoice or order number) must be provided.

Certain items, such as personal care products, perishables, or customized items, are non-returnable due to hygiene or safety reasons.

Refunds (if applicable) will be processed after inspection and approval. The refund will be credited to your original payment method within 5–10 working days.

For detailed terms, please visit our Return & Refund Policy page.

9. Intellectual Property Rights

All content on SamratMart.com — including but not limited to text, graphics, logos, product images, videos, icons, and software — is the property of SamratMart and is protected by Indian copyright, trademark, and intellectual property laws.

You may not copy, reproduce, modify, distribute, or exploit any part of the site or its content without prior written permission from us.

Unauthorized use of any content may result in legal action.

10. User Conduct

You agree not to use the website for any unlawful purpose or in a way that could harm or disable the site. Prohibited activities include:

  • Posting or transmitting any false, misleading, or harmful information.

  • Attempting to hack or interfere with website operations.

  • Uploading viruses, malware, or malicious code.

  • Impersonating any person or entity.

Violation of these terms may result in immediate suspension or termination of access to our services.

11. Third-Party Links

Our website may include links to third-party websites for convenience or additional information. These sites are not controlled or operated by SamratMart.

We do not endorse or take responsibility for the content, privacy policies, or practices of third-party websites. You access them at your own risk.

12. Limitation of Liability

To the maximum extent permitted by law, SamratMart.com, its employees, agents, or affiliates shall not be liable for any indirect, incidental, or consequential damages arising from:

  • Use or inability to use our products or website

  • Errors or inaccuracies in product descriptions

  • Unauthorized access to your account

  • Delay in delivery or loss of data

Our total liability for any claim shall not exceed the amount paid for the product in question.

13. Indemnification

You agree to indemnify and hold harmless SamratMart.com, its owners, employees, and affiliates from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from your use of the website or violation of these Terms.

14. Privacy and Data Protection

Your privacy is important to us. We collect and use your personal information only for order processing, communication, and improving our services.

We follow strict data protection practices and never sell or rent your information to third parties.

For more details, please read our Privacy Policy.

15. Promotions and Offers

From time to time, we may offer discounts, coupon codes, or promotional deals. All promotions are subject to specific terms and can be withdrawn or modified without prior notice.

Misuse or manipulation of offers (such as creating multiple accounts) will result in cancellation of the order and suspension of the account.

16. Force Majeure

SamratMart.com shall not be held responsible for any failure or delay in performing its obligations due to events beyond our reasonable control, including but not limited to:

  • Natural disasters

  • War or terrorism

  • Internet failures

  • Strikes or labor disputes

  • Government restrictions

During such events, services may be suspended temporarily until normal operations resume.

17. Termination

We may suspend or terminate your account at any time without prior notice if:

  • You violate these Terms.

  • You engage in fraudulent or abusive activity.

  • Required by law or regulatory authorities.

Termination does not affect any existing rights or obligations accrued prior to the termination date.

18. Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of India, and any disputes arising under these terms shall be subject to the exclusive jurisdiction of the courts located in Kolkata, West Bengal.

19. Disclaimer of Warranties

All products and services are provided “as is” and “as available.”
We make no warranties or representations regarding:

  • Product durability or performance

  • Continuous availability of the website

  • Accuracy or reliability of content

Use of the website is at your sole risk.

20. Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at:

📧 Email: samratmart2@gmail.com
📞 Phone: 8282907063
🏠 Address: Polenite, Krishnapur, Sector 5, Salt Lake, North 24 Parganas, West Bengal, Pin - 700102
🌐 Website: www.samratmart.com

21. Entire Agreement

These Terms and Conditions, along with our Privacy Policy, Return Policy, and Shipping Policy, constitute the entire agreement between you and SamratMart.com.

No other verbal or written communication shall override these terms.

Thank you for visiting SamratMart.com — Your trusted destination for quality kitchen essentials! 🍳