Refund policy
We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at samratmart2@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at samratmart2@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 7 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 7 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at samratmart2@gmail.com.
Effective Date: 11/11/2025
Welcome to SamratMart.com. We value your trust and strive to provide you with the best online shopping experience for all your kitchen essentials and home products. Our Return and Refund Policy outlines the conditions under which returns, replacements, and refunds are accepted and processed.
Please read this policy carefully to understand your rights and obligations when making a purchase on SamratMart.com.
1. Overview
At SamratMart, customer satisfaction is our top priority. We aim to deliver high-quality kitchen products that meet your expectations. However, if for any reason you are not satisfied with your purchase, we are here to assist you through our simple and transparent return and refund process.
This policy applies to all purchases made through www.samratmart.com and governs returns, exchanges, and refunds for all eligible items.
2. Eligibility for Returns
You can request a return under the following conditions:
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Damaged or Defective Products:
If you receive a damaged, defective, or broken item, you can request a return or replacement within 7 days of delivery. We may ask you to share clear photographs or videos of the item as proof. -
Incorrect Product Delivered:
If you receive an incorrect product (different from what you ordered), please notify us within 48 hours of receiving the item for an exchange or refund. -
Missing Items:
If any item or part is missing from your order, please contact us immediately after delivery. We will verify and send the missing parts or replace the product if necessary. -
Quality Concerns:
In case the product you receive does not match the description or quality standards as listed on our website, you may be eligible for a return or replacement after our internal verification. -
Non-Returnable Items:
Certain items are not eligible for return due to hygiene or safety reasons (e.g., food containers used, open packaging, or customized products). Please check the product description for specific return eligibility before purchase.
3. Conditions for Return
To ensure a smooth return process, please make sure the following conditions are met:
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The item must be unused, unwashed, and in its original condition.
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All tags, labels, and packaging must be intact and not tampered with.
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The product must be returned in the same box or protective packaging in which it was received.
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A valid invoice or proof of purchase is required to initiate a return.
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The return request must be made within 7 days of receiving the item.
If these conditions are not met, SamratMart.com reserves the right to reject the return request.
4. Products Not Eligible for Return
The following categories of products are non-returnable and non-refundable:
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Products that are used, washed, or damaged after delivery.
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Items without original packaging or missing parts/accessories.
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Customized, made-to-order, or special sale items.
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Perishable kitchen items or products marked as “non-returnable.”
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Items purchased under clearance sales or promotional discounts.
5. Return Process
If your item is eligible for a return, please follow the steps below:
Step 1: Contact Our Support Team
Send an email to samratmart2@gmail.com or call us at 8282907063 within 7 days of receiving your order. Mention your Order ID, product details, and the reason for return.
Step 2: Verification
Our customer care team will review your request and may ask for photos or videos of the product to verify eligibility.
Step 3: Pickup or Self-Return
Once approved:
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For eligible pin codes, our courier partner will arrange a pickup from your address.
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If pickup is unavailable, you may be asked to self-ship the product to the following address:
Return Address:
SamratMart
Polenite, Krishnapur, Sector 5, Salt Lake,
North 24 Parganas, West Bengal, Pin – 700102
Phone: 8282907063
Step 4: Quality Check
After we receive the returned item, it will undergo a quality inspection to verify that it meets our return conditions.
Step 5: Refund/Replacement
Once approved, we will initiate your refund or replacement as per your preference.
6. Refund Policy
Refunds are processed only after the returned product passes the quality inspection. The following terms apply:
a. Refund Timeline
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Prepaid Orders (Online Payment): Refunds are credited to your original payment method within 5–10 business days after product approval.
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Cash on Delivery (COD) Orders: Refunds for COD orders are processed via bank transfer or UPI. You will need to share your bank or UPI details with our support team.
b. Refund Mode
Refunds are issued in the same mode of payment used during purchase unless otherwise requested or required by banking partners.
c. Partial Refunds
Partial refunds may be granted in certain cases:
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If the item is not in its original condition but still acceptable.
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If only a part of the product set is returned.
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If certain accessories or freebies are missing.
7. Replacement Policy
You can opt for a replacement instead of a refund if:
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You received a damaged or incorrect product.
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The replacement item is available in stock.
If the replacement product is unavailable, we will issue a full refund instead. Replacement requests must follow the same verification and return process mentioned above.
8. Cancellation Policy
You can cancel your order before it is shipped:
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Orders canceled before dispatch will receive a 100% refund.
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Once the order is shipped, cancellations are not allowed.
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If you refuse to accept the order upon delivery, a deduction of shipping charges may apply.
9. Shipping Costs for Returns
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If the return is due to our error (damaged, defective, or wrong item), SamratMart.com will bear the return shipping cost.
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If you return the product for any other reason (change of mind, wrong size, etc.), you are responsible for return shipping costs.
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For self-return, please use a reliable courier service with proper tracking. Refunds will be processed only after the item is received in good condition.
10. Delayed or Missing Refunds
If you haven’t received your refund yet:
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First, check your bank account or payment wallet again.
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Then contact your bank or credit card company; it may take some time before your refund is officially posted.
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If you’ve done all of this and still haven’t received your refund, please contact us at samratmart2@gmail.com or call 8282907063.
11. Product Exchange Policy
We allow exchanges under the following conditions:
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The item you received is defective or not as described.
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The replacement item is of equal or lesser value.
Exchanges are processed only after the returned item has passed our inspection. In cases where the replacement is unavailable, a refund will be issued instead.
12. Damaged or Defective Products
If you receive a product that is damaged during transit, please:
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Take photos or a short video showing the damage clearly.
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Contact our support team within 48 hours of delivery.
We will review and arrange a free replacement or refund as per your preference.
13. Return Timeline Summary
| Issue Type | Return Request Time | Solution Type |
|---|---|---|
| Damaged/Defective Product | Within 7 days of delivery | Replacement/Refund |
| Incorrect Product Delivered | Within 48 hours | Exchange/Refund |
| Missing Parts | Within 48 hours | Replacement/Refund |
| Customer Change of Mind | Within 7 days (Unused Item) | Return at Customer’s Cost |
| Non-returnable Product | Not Applicable | No Return Accepted |
14. Customer Responsibilities
As a valued customer, you agree to:
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Provide accurate and complete information while filing return or refund requests.
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Handle products with care until returned.
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Not misuse return policies for fraudulent claims.
Any abuse of the return system may result in account suspension or denial of future returns.
15. Our Commitment
At SamratMart.com, we are committed to building long-term relationships with our customers. Every product you purchase is backed by our trust, transparency, and responsibility.
Our support team works hard to resolve every issue quickly and fairly. Your feedback helps us improve our quality and service continually.
16. Contact Us
If you have any questions or need assistance with returns or refunds, please reach out to us:
Email: samratmart2@gmail.com
Phone: 8282907063
Address:
Polenite, Krishnapur, Sector 5, Salt Lake,
North 24 Parganas, West Bengal, India
Pin Code: 700102
We’re available Monday to Saturday, from 10:00 AM to 6:00 PM (excluding public holidays).
17. Policy Updates
SamratMart.com reserves the right to modify, amend, or update this Return and Refund Policy at any time without prior notice. The updated version will be posted on this page with the revised effective date.
Customers are encouraged to review this policy periodically to stay informed about how returns and refunds are handled.
Final Note
Thank you for shopping with SamratMart.com.
We appreciate your trust and will continue working hard to ensure that your shopping experience is smooth, satisfying, and secure. Your happiness and confidence are what drive us to deliver quality products and excellent service every day.