Privacy policy
Effective Date: November 2025
Last Updated: November 2025
Welcome to SamratMart.com (“we,” “our,” “us”). We value your trust and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our website.
By using SamratMart.com, you agree to the terms of this Privacy Policy. If you do not agree with our policies, please do not use our website or services.
1. About Us
SamratMart.com is an online marketplace dedicated to providing high-quality kitchen items and household products. Our registered address is:
Polenite, Krishnapur, Sector 5, Salt Lake, North 24 Parganas, West Bengal – 700102
Contact Number: 8282907063
Email: samratmart2@gmail.com
We take your privacy seriously and ensure that your data is handled responsibly and in compliance with applicable privacy and data protection laws in India.
2. Information We Collect
We collect several types of information to improve your shopping experience and ensure the best service possible.
a. Personal Information
When you visit or make a purchase from our site, we collect the following personal information:
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Full Name
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Shipping and Billing Address
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Email Address
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Contact Number
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Payment Information (processed securely through third-party gateways)
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Order History and Purchase Details
b. Non-Personal Information
We may also collect non-identifiable information automatically, including:
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IP address
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Browser type and version
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Device type and operating system
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Time and date of your visit
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Pages visited and browsing patterns
This helps us analyze trends, administer the website, and enhance user experience.
3. How We Collect Information
We collect your information through various means:
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When you register or create an account on our website.
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When you place an order or make a payment.
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When you subscribe to our newsletter or promotional emails.
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When you contact us for support or inquiries.
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Automatically, through cookies and similar tracking technologies.
4. Use of Your Information
We use the collected data for the following purposes:
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Order Processing: To process and deliver your orders efficiently.
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Customer Support: To provide assistance and respond to your inquiries.
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Payment Verification: To verify transactions and prevent fraudulent activity.
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Personalization: To tailor our offerings, products, and services based on your interests.
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Communication: To send you order updates, promotional offers, newsletters, and important service information.
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Analytics: To analyze user behavior and improve website performance and customer satisfaction.
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Legal Compliance: To comply with applicable laws, regulations, or legal processes.
We assure you that your personal information will never be sold or shared for profit with any third party.
5. Sharing of Information
We respect your privacy and only share your data under the following conditions:
a. Service Providers
We may share your information with trusted third-party service providers who assist us in:
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Payment processing
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Product delivery and logistics
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Website hosting and maintenance
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Marketing and promotional activities
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Data analysis
These partners are contractually bound to keep your information confidential and use it only for providing services to SamratMart.com.
b. Legal Requirements
We may disclose your personal information if required by law or to protect our legal rights, comply with judicial proceedings, or prevent fraud.
c. Business Transfers
If our business undergoes a merger, acquisition, or sale, your personal information may be transferred as part of the business assets, subject to the same privacy protections.
6. Data Security
We implement robust security measures to protect your information from unauthorized access, misuse, alteration, or loss. This includes:
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Secure Socket Layer (SSL) encryption for data transmission.
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Restricted access to personal data on a need-to-know basis.
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Regular monitoring and updating of security systems.
However, no method of online transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.
7. Cookies and Tracking Technologies
Cookies are small text files placed on your device to help us improve website functionality and user experience.
We use cookies to:
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Remember your login details and preferences.
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Keep track of items in your shopping cart.
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Analyze website traffic and performance.
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Deliver personalized offers and advertisements.
You can manage or delete cookies through your browser settings. Please note that disabling cookies may affect the functionality of certain parts of our website.
8. Your Rights
You have several rights regarding your personal data, including:
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Access: You can request details about the personal data we hold about you.
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Correction: You can request corrections to any inaccurate or incomplete information.
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Deletion: You can ask us to delete your data where it is no longer needed.
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Withdrawal of Consent: You can withdraw consent to marketing communications at any time.
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Data Portability: You may request a copy of your personal data in a structured, commonly used format.
To exercise any of these rights, please contact us at samratmart2@gmail.com.
9. Email Marketing and Communication
If you subscribe to our newsletter, we may use your email to send:
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Product updates
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Exclusive discounts and promotions
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Store announcements
You can unsubscribe at any time by clicking the “Unsubscribe” link in our emails or by contacting us directly.
10. Payment and Security
All online payments on SamratMart.com are processed through secure, trusted third-party payment gateways that comply with PCI-DSS (Payment Card Industry Data Security Standard) requirements.
We do not store your complete credit/debit card information. All sensitive payment data is handled securely by payment providers to ensure safe transactions.
11. Retention of Data
We retain your personal data only for as long as necessary to:
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Fulfill your orders and provide services.
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Comply with legal and accounting obligations.
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Resolve disputes and enforce our agreements.
When your information is no longer required, we securely delete or anonymize it.
12. Third-Party Links
Our website may contain links to external websites for your convenience. However, we are not responsible for the privacy practices, content, or security of those third-party sites. We recommend reviewing their privacy policies before providing any personal data.
13. Children’s Privacy
Our website and services are intended for users aged 18 years and above. We do not knowingly collect personal data from children. If you believe that a child under 18 has provided personal information, please contact us immediately, and we will take steps to remove it.
14. Changes to This Privacy Policy
We reserve the right to modify or update this Privacy Policy at any time to reflect changes in our practices or for other operational, legal, or regulatory reasons.
Any updates will be posted on this page with the revised date. We encourage you to review this page periodically to stay informed about how we protect your information.
15. Your Consent
By using SamratMart.com, creating an account, or making a purchase, you consent to the collection and use of your information as outlined in this Privacy Policy.
16. Disclaimer
While we take reasonable measures to protect user data, we cannot be held responsible for unauthorized access or breaches that occur due to circumstances beyond our control, such as cyber-attacks, technical failures, or user negligence.
17. Grievance Officer
If you have any concerns, complaints, or questions regarding this Privacy Policy or the handling of your data, you may contact our Grievance Officer at:
Name: Data Protection Officer – SamratMart
Email: samratmart2@gmail.com
Phone: 8282907063
Address: Polenite, Krishnapur, Sector 5, Salt Lake, North 24 Parganas, West Bengal – 700102
We aim to respond to all complaints within a reasonable timeframe and ensure fair resolution.
18. Contact Information
For any queries related to this Privacy Policy or your personal data, please contact us at:
SamratMart.com
Email: samratmart2@gmail.com
Phone: 8282907063
Address: Polenite, Krishnapur, Sector 5, Salt Lake, North 24 Parganas, West Bengal – 700102
19. Final Words
At SamratMart.com, your privacy and trust are our top priorities. We continuously strive to ensure your shopping experience is safe, secure, and enjoyable. By maintaining transparency and adhering to best privacy practices, we aim to build long-term relationships with our valued customers.
Thank you for choosing SamratMart.com — your trusted online destination for high-quality kitchen items and home essentials.