Terms of service

Effective Date: November 2025
Website: samratmart.com
Email: samratmart2@gmail.com
Address: Polenite, Krishnapur, Sector 5, Salt Lake, North 24 Parganas, West Bengal – 700102
Contact Number: +91 8282907063

1. Introduction

Welcome to Samrat Mart, your trusted online destination for high-quality kitchen items and home essentials. By accessing or using our website samratmart.com, you agree to comply with and be bound by the following Terms of Service (“Terms”). These Terms govern your use of our website, products, and services. Please read them carefully before proceeding.

If you do not agree with any part of these Terms, you must refrain from using our website or making any purchase.

These Terms constitute a legally binding agreement between you (“User,” “Customer,” or “You”) and Samrat Mart (“We,” “Us,” or “Our”).

2. Eligibility

By using our website, you confirm that you are at least 18 years of age and capable of entering into a legally binding agreement under applicable laws. If you are under 18, you may use the website only under the supervision of a parent or legal guardian who agrees to be bound by these Terms.

3. Use of the Website

You agree to use the website for lawful purposes only. You shall not:

  • Engage in any activity that violates any law or regulation.

  • Attempt to gain unauthorized access to our systems or data.

  • Use automated systems, bots, or scrapers to access the website.

  • Upload or transmit harmful code, viruses, or malicious content.

  • Impersonate another person or misrepresent your identity.

We reserve the right to suspend or terminate your access to the website if we detect any misuse or violation of these Terms.

4. Products and Descriptions

Samrat Mart strives to ensure that all product descriptions, images, and pricing information on the website are accurate and up to date. However, slight variations in color, size, or design may occur due to lighting or display differences.

We do not warrant that the information provided is entirely error-free, complete, or current. In the event of any errors, we reserve the right to correct them and modify product details or pricing without prior notice.

All products sold are intended for personal, non-commercial use.

5. Pricing and Payment

All prices on samratmart.com are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.

We accept payments through secure and trusted payment gateways, including credit/debit cards, UPI, net banking, and Cash on Delivery (COD) where available.

By completing a purchase, you confirm that the payment details provided are valid and that you are authorized to use the payment method.

In case of failed transactions or unauthorized payments, Samrat Mart will not be held liable for any direct or indirect loss.

6. Order Processing and Confirmation

Once an order is placed, you will receive a confirmation email or SMS containing order details. Orders will be processed only after successful payment verification (except for COD orders).

Samrat Mart reserves the right to refuse or cancel any order due to:

  • Product unavailability.

  • Pricing or typographical errors.

  • Suspected fraudulent activity.

  • Violation of these Terms.

If your order is canceled after payment, the amount will be refunded to your original payment method within 7–10 business days.

7. Shipping and Delivery

We aim to deliver products across India through reliable courier partners. Estimated delivery time typically ranges from 5 to 10 business days, depending on your location and product availability.

However, delays may occur due to unforeseen circumstances such as weather conditions, courier delays, or public holidays. Samrat Mart is not responsible for such delays beyond our control.

For more details, please review our Shipping Policy available on the website.

8. Returns and Refunds

We value customer satisfaction and aim to provide the best quality products. If you are not fully satisfied with your purchase, you may initiate a return or exchange in accordance with our Return Policy.

Key points include:

  • Products must be returned in original condition, unused, and with all tags intact.

  • Certain items (such as perishable, customized, or clearance products) may not be eligible for return.

  • Refunds, if applicable, will be processed within 7–10 working days after the product is received and inspected.

Please review our Return Policy for full details.

9. Cancellation Policy

Customers can cancel their order before it has been shipped. Once shipped, cancellations are not possible.

If you wish to cancel your order, please contact us immediately via email at samratmart2@gmail.com or call +91 8282907063.

In the case of prepaid orders, refunds will be initiated to your original payment method within 7–10 working days after successful cancellation.

10. Intellectual Property Rights

All content available on samratmart.com, including text, images, graphics, logos, trademarks, product names, and layout, is the intellectual property of Samrat Mart.

You are not permitted to reproduce, copy, distribute, modify, or use any content without prior written consent. Unauthorized use of our intellectual property may result in legal action.

11. Limitation of Liability

To the fullest extent permitted by law, Samrat Mart shall not be liable for any direct, indirect, incidental, or consequential damages arising from:

  • Use or inability to use the website.

  • Errors or omissions in product descriptions.

  • Delays in delivery.

  • Unauthorized access to user data.

Our total liability, if any, shall not exceed the total purchase amount paid by you for the product in question.

12. User Accounts

To make a purchase or access certain features, you may be required to create an account. You agree to:

  • Provide accurate, current, and complete information.

  • Keep your login credentials confidential.

  • Notify us immediately of unauthorized account access.

You are solely responsible for all activities that occur under your account.

Samrat Mart reserves the right to terminate or suspend your account if any fraudulent or misleading activity is detected.

13. Privacy and Data Protection

Your privacy is important to us. Any personal information collected from you will be handled in accordance with our Privacy Policy.

We may collect and use your personal data (such as name, email, address, and contact number) to process orders, provide customer support, and improve our services.

We use secure SSL encryption and trusted payment gateways to protect your data. However, no online platform can guarantee 100% security. By using our website, you acknowledge this inherent risk.

14. Third-Party Links

Our website may contain links to third-party websites for your convenience. Samrat Mart does not endorse, control, or take responsibility for the content, products, or services offered on those websites.

Accessing such websites is at your own risk. Please review their respective terms and policies before engaging with them.

15. Indemnification

You agree to indemnify, defend, and hold harmless Samrat Mart, its owners, employees, and affiliates from any claims, liabilities, damages, losses, or expenses (including legal fees) arising out of your:

  • Use of the website or products.

  • Violation of these Terms.

  • Infringement of any third-party rights.

16. Force Majeure

Samrat Mart shall not be held responsible for failure or delay in performance caused by events beyond our reasonable control, including but not limited to natural disasters, pandemics, wars, strikes, cyber attacks, or government restrictions.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.
In case of disputes, the jurisdiction shall lie exclusively with the courts of North 24 Parganas, West Bengal.

18. Changes to the Terms

Samrat Mart reserves the right to update or modify these Terms of Service at any time without prior notice. The updated Terms will be posted on this page, and the revised date will be indicated at the top.

Your continued use of the website following any changes constitutes acceptance of those modifications.

19. Contact Information

For any questions, feedback, or concerns regarding these Terms, please contact us at:

Samrat Mart
📍 Polenite, Krishnapur, Sector 5, Salt Lake, North 24 Parganas, West Bengal – 700102
📧 Email: samratmart2@gmail.com
📞 Phone: +91 8282907063

20. Entire Agreement

These Terms of Service, together with our Privacy Policy, Shipping Policy, and Return Policy, constitute the entire agreement between you and Samrat Mart.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

21. Acknowledgment

By accessing or purchasing from samratmart.com, you acknowledge that you have read, understood, and agreed to be bound by these Terms of Service.

Thank you for choosing Samrat Mart!
Your trust motivates us to serve you better and bring premium kitchen items to your doorstep.