Shipping policy
Effective Date: November 11, 2025
Website: www.samratmart.com
Email: samratmart2@gmail.com
Contact Number: +91 8282907063
Address: Polenite, Krishnapur, Sector 5, Salt Lake, North 24 Parganas, West Bengal – 700102
At SamratMart.com, we value our customers and strive to provide a smooth, transparent, and trustworthy shipping experience for all orders placed through our website. Our goal is to ensure that your favorite kitchen items reach your doorstep safely, promptly, and in perfect condition. This Shipping Policy outlines all the terms and conditions regarding the processing, handling, shipping, and delivery of orders from Samrat Mart.
1. General Overview
SamratMart.com delivers products across India. We are continuously working to expand our delivery network and ensure that customers from every corner of the country can access our quality kitchen items.
Our logistics partners are carefully selected to guarantee reliability, timely deliveries, and safe handling of fragile products such as utensils, cookware, containers, and other kitchen accessories.
By placing an order through our website, you agree to the terms and conditions of this Shipping Policy.
2. Order Processing Time
Once an order is placed on SamratMart.com, it goes through a series of processing stages before being shipped:
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Order Verification: We verify the payment and order details to ensure accuracy.
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Product Packaging: Our team inspects every item to make sure it meets quality standards before securely packaging it for shipment.
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Dispatch: Orders are dispatched from our warehouse within 1–3 business days after confirmation.
Please note that during high-demand seasons, promotional events, or holidays, there may be slight delays in processing times. However, we always aim to dispatch orders as quickly as possible.
3. Estimated Delivery Time
Delivery time depends on your location:
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Metro Cities: 3–5 business days after dispatch.
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Non-Metro Cities: 5–8 business days after dispatch.
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Remote Areas: 7–10 business days after dispatch.
We work with multiple courier partners to ensure your package reaches you quickly and safely. You will receive regular updates via email or SMS once your order has been dispatched.
4. Shipping Charges
We strive to keep our shipping charges fair and transparent:
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Free Shipping: Orders above ₹999 are eligible for free standard shipping.
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Standard Shipping Fee: A nominal charge of ₹69–₹99 may apply to orders below ₹999 depending on the delivery location and product weight.
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Express Delivery (if available): Additional charges may apply for same-day or next-day delivery services in select areas.
Shipping charges (if applicable) are displayed during checkout before you confirm your order.
5. Packaging and Product Safety
We understand the importance of safe delivery, especially for kitchen items that may be fragile, such as glass containers, ceramic items, or appliances. Therefore:
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All items are securely packed using protective materials like bubble wrap, corrugated boxes, and seals.
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We ensure tamper-proof packaging to maintain product integrity.
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Each parcel is labeled properly with tracking details for smooth transit.
In the unlikely event of damage during shipping, please refer to our Return & Replacement Policy for resolution procedures.
6. Tracking Your Order
Once your order has been shipped, you will receive a tracking number via email or SMS. You can use this tracking number to monitor your shipment through our courier partner’s website or the “Track Order” section on SamratMart.com.
Tracking updates may take up to 24 hours to reflect after dispatch.
If you face any issues with tracking, you may contact our customer support team at samratmart2@gmail.com or call us at +91 8282907063 for assistance.
7. Delayed Deliveries
While we make every effort to ensure timely deliveries, certain circumstances beyond our control may cause delays, such as:
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Natural disasters (floods, earthquakes, etc.)
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Strikes or lockdowns
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Courier service disruptions
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Incorrect shipping information provided by the customer
If your order is delayed, we will notify you promptly and keep you informed of the new estimated delivery date.
Samrat Mart shall not be held liable for delays caused by third-party courier services, but we will assist you in resolving any delivery-related issues.
8. Incorrect Address or Delivery Failure
Customers are responsible for providing accurate and complete shipping information during checkout.
If an order cannot be delivered due to an incorrect or incomplete address, or if the customer is unavailable to receive the parcel:
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The courier will make two additional delivery attempts.
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After failed attempts, the package will be returned to our warehouse.
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If the order is returned, we may deduct the two-way shipping cost before refunding or resending the parcel.
To avoid such issues, please double-check your address, pin code, and contact number before placing your order.
9. Delivery Confirmation
Once your order has been delivered, our system will mark it as “Delivered” and a confirmation message will be sent to your registered email or mobile number.
If you do not receive your order within 2–3 days after the tracking status shows “Delivered,” please contact us immediately at samratmart2@gmail.com so we can investigate with the courier partner.
10. Damaged or Missing Items
We take great care in packaging your orders, but if you receive:
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A damaged product,
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A wrong item, or
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Missing components from your order,
please inform us within 48 hours of receiving the package.
To process your claim, please email us the following details:
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Order number
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Product name
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Images or video of the damaged or missing items
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Unboxing video (if available)
Our team will verify the issue and provide a replacement or refund according to our Return & Refund Policy.
11. Multiple Shipments
If your order contains multiple items, they may be shipped separately based on availability, warehouse location, or courier service limitations. In such cases, you will receive multiple tracking numbers for each parcel.
You will not be charged any extra shipping fees for partial deliveries.
12. International Shipping
Currently, SamratMart.com ships products only within India.
However, we are actively working on expanding our services to international customers in the near future.
Please stay tuned for updates regarding global shipping availability.
13. Customs, Duties, and Taxes
All product prices displayed on our website include applicable GST (Goods and Services Tax). There are no hidden charges at checkout.
For certain regions or states, local taxes, entry fees, or octroi may apply. These charges (if applicable) are the responsibility of the customer and will need to be paid directly to the delivery partner at the time of delivery.
14. Delivery Partners
We collaborate with trusted and reputed logistics companies in India, including:
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Delhivery
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Blue Dart
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DTDC
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India Post
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Ecom Express
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Xpressbees
Our aim is to ensure that your order reaches you quickly, safely, and efficiently, regardless of your location.
15. Change or Cancellation of Shipping Address
You may request a change in the shipping address before the order has been dispatched. Once the package is shipped, we are unable to modify the address.
To request an address change, please contact us immediately via email at samratmart2@gmail.com or call us at +91 8282907063 with your order ID.
16. Order Cancellation After Dispatch
Once an order has been shipped, it cannot be canceled. If you wish to return the order after delivery, please refer to our Return & Refund Policy for detailed instructions.
If the package is refused at the time of delivery, the cost of two-way shipping will be deducted before processing any refund.
17. Responsibility After Dispatch
After the product leaves our warehouse, it is handled by our third-party courier partners. While we monitor each shipment closely, the courier company is responsible for transit time and handling once the order is dispatched.
Samrat Mart ensures full cooperation in resolving any issues related to lost or delayed shipments.
18. Customer Support and Assistance
We are always happy to help you with shipping-related queries.
You can contact us through the following channels:
📧 Email: samratmart2@gmail.com
📞 Phone: +91 8282907063
📍 Address: Polenite, Krishnapur, Sector 5, Salt Lake, North 24 Parganas, West Bengal – 700102
Our customer support hours are:
Monday – Saturday: 10:00 AM – 7:00 PM
Sunday: Closed
19. Policy Updates
SamratMart.com reserves the right to update or modify this Shipping Policy at any time without prior notice.
Changes will be effective immediately once posted on our website. We encourage you to review this page periodically to stay informed about our latest shipping practices.
20. Final Disclaimer
While we make every effort to ensure a hassle-free shopping experience, certain situations may arise beyond our control. By shopping with SamratMart.com, you acknowledge that shipping and delivery timelines are estimates and not guaranteed promises.
We appreciate your understanding and trust in Samrat Mart, and we promise to continue providing you with the best quality kitchen products and reliable delivery service every time you shop with us.
Thank You for Shopping at SamratMart.com!
Your satisfaction is our top priority. We hope you enjoy your shopping experience with us and love our kitchen products as much as we enjoy bringing them to you.